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We've tried cached mode, online mode, we migrated her mailbox to a different DB. I removed the group, and the test account still had all the normal group options and I could even right click on the "Groups" folder in the left hand pane and browse for groups.
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I created a test account with the same exact settings as hers, added the test account to the group, and it shows up almost immediately. We've removed her from the group and re-added. When I go under options under my profile (same computer, same outlook) groups show up. If I go into options when I'm under her profile, the groups option isn't even there. I've built her profile in my Outlook and the groups don't show up, but they show up under my profile.
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It shows up in OWA and shows up in the Outlook phone app, but not the desktop app. Everyone else at the company has no issues with groups.
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I have a user in one of the Companies I support that isn't getting O365 groups in her Outlook. Been working on this for a week or so and Microsoft Support is proving to be pretty useless here. Office 365 group is a medium to communicate, collaborate, scheduling. Along with that it also includes Shared Document to store and work on folders and Group files, Planning tool to organize and assign the task for getting the updates, and OneNote notebook. Ive built her profile in my Outlook and the groups dont show up, but they show up under my profile. Office 365 Groups: Office 365 group includes all the features of the Distribution list. Close the Mail Preferences window and you should see the new Shared Mailbox listed on the left among your other configured accounts now.Got a weird one here. I have a user in one of the Companies I support that isnt getting O365 groups in her Outlook.Make a selection and click Done to proceed Click Sign In to authenticate now, you should be prompted as to whether to also save and sync Notes with this shared mailbox account.You should now see some extra fields available to configure.The authentication should fail and you should see a message Unable to verify account name or password.Fill out the fields for the shared mailbox you’re adding but use your user account password, then click Sign In.For the Choose a Mail account provider… select Other Mail Account… and click Continue.Under the Accounts tab, locate the + button in the bottom left of the window and click it.With the Mail application active, click Mail in the menu bar then click Preferences.